| Function | AD1000 - Communications and Public Relations |
| Activity | AD1550 General Inquiries and Complaints |
| Description | Records documenting the maintenance and tracking of correspondence relating to issues and complaints arising from management, administration or operations at the departmental level at the University. |
| Includes correspondence received from individuals or groups (internal to the University or from the external community) that consists of complaints or the raising of issues that require a response from the department head or a delegate. Also includes the coordination of a response; tracking of inquiries and complaints and maintenance of the transaction documentation in all formats. May also include the negotiations and resolutions of issues and complaints. | |
| Used For | |
| Not Used For | Not used for management of issues and complaints at the university level. See AD1500. Not used for Community Relations (Municipal or Regional). See AD1600. Not used for relationships between University and Unions. See Labour Relations AD5500 and AD5600. |
| Records Series | |
| Other Notes | |
| Approval Date | 15/12/2011 |
Printed on Thursday, Nov 21 2024