|Function||AD1000 - Communications and Public Relations|
AD1550 General Inquiries and Complaints
|Description||Records documenting the maintenance and tracking of correspondence relating to issues and complaints arising from management, administration or operations at the departmental level at the University.|
|Includes correspondence received from individuals or groups (internal to the University or from the external community) that consists of complaints or the raising of issues that require a response from the department head or a delegate. Also includes the coordination of a response; tracking of inquiries and complaints and maintenance of the transaction documentation in all formats. May also include the negotiations and resolutions of issues and complaints.|
|Not Used For||Not used for management of issues and complaints at the university level. See AD1500.|
Not used for Community Relations (Municipal or Regional). See AD1600.
Not used for relationships between University and Unions. See Labour Relations AD5500 and AD5600.
Printed on Thursday, Jun 8 2023