| Function | AD1000 - Communications and Public Relations |
| Activity | AD1500 Advice, Complaints and Inquiries |
| Description | Records documenting advice, general complaints and inquiries. |
| Includes giving and receiving advice, seeking consultations, documenting the receipt, response, and tracking of inquiries and general complaints regarding the university and its management that are received from individuals or groups (internal to the university or from the external community); also includes the negotiation and resolution of issues. | |
| Used For | |
| Not Used For | Not used for investigations of health and safety incidents, see AD7100. Not used for investigations of information security, see AD8200. Not used for legal advice, see EX4100. Not used for privacy breaches or complaints, see EX4300. Not used for investigations of fraud, see EX4700. Not used for library reference, research and instructional services, see OP2220. Not used for investigations of security incidents, see OP2450. Not used for investigations of incidents in camps and youth programs, see OP2790. Not used for investigations of harassment and discrimination incidents, see OP3150. Not used for investigations of sexual misconduct and sexual violence, see OP3150. Not used for investigations of academic integrity, see OP5600. Not used for investigations of non-academic misconduct, see OP5700. Not used for investigations of research integrity, see OP8650. |
| Records Series | |
| Other Notes | |
| Approval Date | 24/03/2025 |
Printed on Saturday, Mar 29 2025