| Activity | AD8500 Information Technology Support Services |
| Records Series | 32 - IT Vendor Support |
| OPR | Department/Unit |
| Description | Records documenting the management and support services provided by IT vendors to the university. It encompasses support tickets, copies of service level agreements (SLAs), and performance reports. Records may also include correspondence with vendors, troubleshooting logs, and technical documentation. Documentation on vendor compliance with university IT standards and security requirements is also included. |
| Retention Trigger | Issue resolved. |
| Total Retention | 5 years |
| Final Action | D |
| Disposition Plan | |
| Retention Rationale | Retention based on anticipated operational use. |
| PIB | No |
| Vital Records |
This schedule applies to official records in all media. Convenience or duplicate copies of official records are considered transitory and should not be kept longer than necessary, and in no event longer than the official copy.
GLOSSARY
- AR = Transfer to Archives
- AY = End of Academic Year
- CO = Continuous Overwrite
- CY = End of Calendar Year
- D = Destroy / Delete
- DP = Special Disposition Plan
- FY = End of Fiscal Year
- OPR = Office of Primary Responsibility
- P = Permanent
- PIB = Personal Information Bank
Printed on Monday, Mar 31 2025