| Activity | AD8500 Information Technology Support Services |
| Records Series | 31 - IT Support |
| OPR | Department/Unit |
| Description | Records documenting the provision of IT support services to university employees and students. It encompasses support requests, troubleshooting tickets, resolutions, maintenance logs, and technical documentation. Records may also include copies of service level agreements (SLAs), and correspondence related to IT support services. |
| Retention Trigger | Ticket closed. |
| Total Retention | 1 year |
| Final Action | D |
| Disposition Plan | |
| Retention Rationale | Retention based on anticipated operational use. |
| PIB | No |
| Vital Records |
This schedule applies to official records in all media. Convenience or duplicate copies of official records are considered transitory and should not be kept longer than necessary, and in no event longer than the official copy.
GLOSSARY
- AR = Transfer to Archives
- AY = End of Academic Year
- CO = Continuous Overwrite
- CY = End of Calendar Year
- D = Destroy / Delete
- DP = Special Disposition Plan
- FY = End of Fiscal Year
- OPR = Office of Primary Responsibility
- P = Permanent
- PIB = Personal Information Bank
Printed on Monday, Mar 31 2025